I post entry after entry about politics and things, and I'm talking to myself. I post an entry complaining about Sprint customer service, and I get tons of replies.
Despite what the last commenter says, I'm very sympathetic with CSRs, given that I run a customer-facing business myself. While most of the calls we get are from nice people who just want their reasonable problem sorted out, we do get a certain number who are... Well. My feeling is that they have discovered they can no longer beat servants, so they try to beat people in retail, instead.
Largely, these calls come down to one of two things:
That being said, companies can be pathological. Sprint's "our billing specialists are too good to talk to you" attitude is particularly bad: First, it wastes the cusotmer's time, and second, it guarantees the customer is already going to be a bit cranky when they finally do get through to a billing person. Why not just take the call and get it over with?
posted 18:40