Second candidate! This one hails from a unnamed country which, for purposes of this entry, we'll refer to as "France."
First step: The customer orders products from us, which we ship, which arrive. However, said customer is just horrified that he must pay both VAT and customs duties on an import, thus being, in all likelihood, the absolute last person in France to realize this. His reaction? He wishes to return the products, even though this means that he will have to pay:
Well, OK, fine, who are we to stand in the way of principle? He returns the products, we issue the credit (satisfaction returns are for store credit only), and he places another order. We ship this one on September 2nd.
Now, today is what? September 13th. Let us count US working days between then and now: Six. So, what do we receive today? An angry missive from him demanding a full refund because his order hasn't been received. For crying out loud, orders shipped on the 2nd are just arriving in the East Coast of the US today. He also threatens us (don't they all?) with unspecified horrible, awful bad publicity. What-the-fuck-ever.
Relax, Monsieur. Your order will arrive soon. Sang froid and all that.
posted 18:22