One interesting thing that has popped out of the survey is that DHL/Airborne is perceived as being significantly worse by our customers than the United States Postal Service. Lowest ranking of any parcel carrier, in fact.
This is quite a distinction, albeit a dubious one. Given that they try to sell us on their services once a quarter, regular as clockwork, I am looking forward to imparting this information to their rep the next time we speak.
posted 15:00