christophe thinks out loud

I hate Sprint, too. I've had my PCS phone turned off despite that my account balance does not warrant such action. I've contacted the Sprint Store, which agreed with me and sent me to customer service. Now, I've been waiting for 15 minutes for customer service to answer my friggin' call. This world is f**king fueled by incompetece.

I hate Sprint more than anybody will ever know. I was on the phone with them for more than four hours and it was long distance from Germany. They ruined my credit for an account that wasnt even mine and refuse to fix it. I want to send them anthrax.

My phone died, just after the warranty I'm now finding out. I called, they said it W-A-S covereed under warranty. S o I take the trip to the store to get it fixed/replaced. Nope. The smug 22 yr old dimwit at the counter just kept opening and closing my phone, told me the warranty wass expired and tried to sell me a few other ones. His supervisor, all of 6 months older, said there was nothing she could do because the store would take a full price hit ($150). Customer Service (definition: oxyMORON) opologized for misleading me about the warranty and has the balls to tell me if I pay for a new phone up front and sign a new 2 year agreement they'll get me another phone of equal or lesser value. With that industry being so competitive, you'd think they would try harder to continue getting your money with service. Pissed off beyond belief. -a.j.

I hate Sprint too. They have the dumbest a$$ customers in the industry. I mean to have a phone with sprint means you must have no credit at all, so come on get over yourselves.

Hey all, I have been working for Sprint now for over two years. Do any of you know how it is to educate customers on there bill. or troubleshoot there phone when there on the device. Well, I understand how some reps give poor customer service but however the rest of us do care. infact we care so much I fire reps on a daily basis who might pissed off a customer. I dont
think customers understand that we get hit for alot of stuff and customers think we don't get into trouble. wow. only if you knew how it really is to be yelled at everyday because that customer can't understand how there credit sucks so we have spending limits. and they went over there spending limit and want credit for something there not deserved . try being a sprint employee and maybe u asshole customers will get it thru your heads that we try every time we answer the phone. everytime the sprint store screws up, everytime we have to say no....

sprint is the worst phone company. I hate everything about them. Every time I talk to them they tell me something new and my bill gets bigger. If you don'd have sprint don't ever get it. If you do have it I'm sorry.

I just had to respond to Jenny's comments. First of all I provide customer service everyday, so I don't buy into the idea of the "poor customer service rep" act. I have been dealing with Sprint for 12 months trying to get my local and PCS straighten out. Every month I have to call because your "poor customer service reps" can't figure Sprint's billing systems. I am repeatedly told the problem is corrected and like clockwork each month, it's not. Someone just tonight told me if the last person I spoke with was "on her toes" then I wouldn't have had another problem this month. Isn't nice when Sprint's own employees resort to bashing each other. I call this and what your comments mean to be "passing the buck." And seeing how you took the time to insult people who are already pissed off with your company and resort to name calling, you just proved our point again.