My wife and I just got back from a trip to Kansas City, on Midwest Airlines. The previous times we had to go to KC, we flew America West, and the experience was truly horrible: late departures, equipment problems in Phoenix, etc., etc. Midwest was great: On-time departure, early arrival, comfortable seats (two by two in an MD-80), and pleasant service. They make you buy your meals, but that’s fine with me: I can bring my own food; I can't bring my own seats.
I was even willing to forgive them the detail that their web site doesn’t work with Safari.
The days of the huge hub-and-spoke airlines are coming to an end. The supposed economies of scale in large airlines are proving to be an illusion. We’re moving towards a model in which smaller airlines serve a relatively limited of routes with point-to-point service, and it can’t come a moment too soon.
posted 20:16